What to Expect:
Our veterinary team at Palmetto Animal Clinic welcomes you and your pet!
Here at Palmetto Animal Clinic, we always welcome new clients and patients to our full service veterinary practice in Spartanburg, SC.
We are a full service veterinary clinic providing routine preventative health care, surgery, radiology, boarding, and more.
We know you will be very happy with our services. Our veterinarians and staff are devoted to staying on top of the latest diagnostics, treatments, and wellness programs to maintain your pet’s optimal health. Let’s work together to keep your beloved furry friend happy and healthy!
We look forward to meeting you and your pets!
1 Arrival
When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet.
2 Pet Medical History
In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor.
3 Examination
Then, one of our veterinarians will examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted.
4 Communication
This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.
5 Follow Up Care
Our veterinary technician will come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. Our front desk staff will process your payment and schedule any needed follow up.
6 Our Promise
Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
Cancellation
To accommodate an increased community demand for veterinary services, and to serve those with most urgent needs, all cancellation and reschedule requests must occur 24 hours before your scheduled appointment. Clients who fail to contact our office within 24 hours will incur a $25 fee for the first occurrence; a second occurrence is a $50 fee and prepayment will be required for future services.
Additionally, clients who are running late for their scheduled appointment should call our office as soon as possible to let us know they will be late. Our appointments are closely scheduled so that we may serve as many patients as possible. You may be asked to wait or reschedule for a later opening.
Boarding
Boarders must be up to date on all vaccines at least 7 days prior to boarding. For canines this includes having both Flu vaccines, Distemper Parvo, Bordetella,and Rabies. For felines this includes Rabies, FVRCP, and Felv/FIVtest. If vaccines were given at another facility, then these records need to be provided at least 7 days prior to the boarding reservation.
Complimentary baths for boarders will only be available for dogs staying two consecutive nights and are leaving on a weekday.
Please note the boarding hours for drop-off Monday – Friday are 7:30 until 5:15. For weekends, pick-up/drop-off hours are strictly at 8am or 5pm, ONLY Saturday and Sunday.